Returns and Refund Policy

Planet RYO Return, and Refund Policy

-We ship from York, Pennsylvania.

-We can ship tobacco products anywhere in Pennsylvania and non-tobacco products throughout the U.S.

-All Planet RYO products will be delivered to you in 4-8 business days.

-If the product arrives damaged, please contact UPS to make a claim as all our shipments are insured against damage in shipping.

-We only accept returns on unused products. If a product has been used at all, even once, we cannot accept a return, nor will we be able to issue a refund.

-If the products have not been used and you would like to return it, then the return shipping costs must be paid by you, the buyer of the product.

-The return must be made no later than 7 days after the product has been delivered to the destination address.

-Once the product is received by us (Planet RYO) and we determine that it has not been used, only then we will issue the buyer a refund. The refund can take anywhere from 3-5 business days to process.